Help & Support

Technical Support (24/7/365)

If you are facing issues with your products, you can use the following methods to contact our Technical team. We can help solve issues linked to our platform or the use of our solutions.

For phone support: available 24/7/365 call +39 0575 0508

  • for technical or admin support in English, press 1

Ask support through a support ticket: through this system you can send a ticket to our support team. We guarantee a reply within 24 hours. To send a ticket, please go to and log in. Select “Submit a ticket” and open a ticket with the “Cloud” category.

Please provide a detailed description in your ticket and make sure we have all the information we need to solve the issue:

  • Nature of the issue
  • Time and date of the issue
  • Server name or Product ID
  • Configuration specifications
  • Screenshots if needed

Send a ticket

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(*) Aruba will give you a voucher worth € 2 to spend on any Cloud product