Aruba Cloud Computing is provided via the Group's Data Center and defines the reference parameters for supplying the service with 99.95% uptime defined as follows:
To discover more, we invite you to download the following document: SLA_Aruba_Cloud_Computing.pdf
The supply contract includes the policies and agreements that are concluded between the company and the customer. Obligations, rights of both parties are expressed.
The Service level Agreement document outlines the commitments that Aruba makes to the customer in terms of the quality of the service.
This Policy sets the acceptable use guidelines and behavior that users are expected to follow.
This document describes manners, times and procedures concerning the processing of customers' data in compliance with all the applicable laws.
Data protection code of conduct that allows customers to process and save their data exclusively within the EU/EEA. More information >>
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Pursuant to EU Directive 2013/11 and Regulation EU 524/2013, if you are a consumer residing in Europe, you can use the ODR platform, available at following link, to submit a request to resolve disputes relating to contractual obligations out of court.