Text Management

Generate replies

Overview

Generates a draft reply from a message, email, ticket or conversation, taking the provided context into account.
It is useful for supporting communication flows where coherent, relevant replies adapted to the channel are needed.


Endpoint

  • POST /api/v1/text/reply

Use cases

  • Suggest replies for customer care operators
  • Support ticket management
  • Partially automate communication workflows
  • Integrate reply generation into application flows via API

Technical specifications

  • INPUT: prompt | content
  • OUTPUT: content
  • ACCESS: API REST
  • CHANNELS: Cloud Management Platform, API Platform

Implementation examples

Input
curl --location 'https://api.ai.devops.aruba.it/api/services/textmanagement/v1/text/reply' \
--header 'Content-Type: application/json' \
--header 'ai-platform-key: ••••••' \
--header 'conversation-id: ••••••' \
--header 'Authorization: ••••••' \
--data '{
"prompt": "accetta l'\''invito",
"content": "Ciao, sei libero domani alle 18? Vorrei incontrarti al bar vicino al parco per parlare del progetto."
}'
Output
{
"content": "Ciao! Sì, domani alle 18 va benissimo. Ci vediamo al bar vicino al parco. A presto!",
"ai_platform_usage": {
"service": "text-management",
"namespace": "ai-platform",
"prompt_tokens": 428,
"completion_tokens": 137,
"total_tokens": 565
},
"ai_generated": true
}

Cost

0,0318 € + VAT / 1M token (input)
0,1533 € + VAT / 1M token (output)

NOTE

Submitted data is not used to train the models.