The company
LiveHelp is an Italian Tech Company that has been active in Digital Engagement for over 20 years. Its solutions are hosted on dedicated servers, ensuring high performance, data sovereignty, and a customer experience without compromise. Today, LiveHelp has over 100 corporate clients and more than 10,000 operators active daily, handling thousands of simultaneous interactions and offering smooth, personalized experiences to end consumers.
The strategic choice of a dedicated infrastructure, hosted in certified data centers, is the foundation on which LiveHelp builds reliability, transparency, and a competitive service model.
Main Products
LiveSuite by LiveHelp is the first omnichannel and omnimodal Digital Customer Care platform, designed to adapt to the needs of companies of different sizes and sectors, including healthcare. Thanks to a modular and easily configurable approach, the solution allows for integrated management of all digital interactions, while also ensuring security and regulatory compliance.
The requirement
From the outset, LiveHelp chose to build its services on dedicated infrastructure. This decision proved strategic, as it allowed full control over the infrastructure and guaranteed the high performance required by a complex and demanding application like a live chat platform enhanced with audio and video.
Beyond machine stability and power, it was essential for LiveHelp to rely on a clear and predictable cost structure. With flat-rate pricing, the company was able to establish a competitive and transparent pricing model, passing this advantage directly on to its customers. In a market where pricing models are often opaque and costs hard to forecast, this became a key factor in winning numerous tenders and strengthening its position.
The solution
The collaboration with Aruba began more than twenty years ago and has grown over time thanks to a relationship of trust and mutual support. LiveHelp found in Aruba’s dedicated servers the ideal foundation on which to build its platform: high-performing, reliable infrastructures capable of handling growing volumes and ensuring service continuity.
With an architecture that, in addition to the dedicated servers hosted in the Arezzo data centers, integrates cloud computing services in the Ponte San Pietro (BG) data centers for disaster recovery needs and smart storage services for managing and archiving multimedia content, LiveHelp has been able to evolve its offering while maintaining full governance of the system. This technological combination has enabled the company to manage every aspect of the platform independently, adapting it flexibly to customer needs while ensuring compliance with international security and data protection standards.
The benefits
Adopting Aruba Cloud dedicated servers has delivered tangible benefits for LiveHelp on multiple fronts. From a performance standpoint, the platform now supports thousands of agents connected simultaneously without compromising stability. Economically, the flat cost structure makes it possible to offer competitive and predictable pricing—an advantage that customers perceive as added value compared to other market solutions.
Another crucial aspect concerns data sovereignty: hosting the infrastructure entirely in Italy, within certified data centers owned by an Italian provider, simplifies audit processes and offers client companies maximum guarantees of transparency and reliability. This choice also strengthens LiveHelp’s positioning as a credible and secure technology partner, especially in highly regulated sectors.
Future developments
LiveHelp will continue to develop its services leveraging Aruba’s infrastructure. The goal is to keep scaling horizontally, adding new servers as needs grow and integrating GPU servers to support artificial intelligence features—without giving up the control and transparency that have characterized the collaboration from the start. In this way, the company aims to consolidate its role as a reference point in Italian digital customer care, bringing innovation and reliability to the benefit of clients and end users.
