Private Cloud

Cloud Bare Metal Backup

What is it?

The Cloud Bare Metal Backup service enables you to create backup copies of your Private Cloud virtual machine based on image technology and works closely with the virtualization hypervisor, without needing to install backups on the VMs to be protected. The technology used, by not relying on the network capacity and the resources of the virtual machines for the transfer of data ensures minimum overhead and maximum transparency in execution. The protected virtual machine is fully preserved regardless of the installed operating system. Given the purely infrastructural nature of the service. Cloud Bare Metal Backup can be used in addition to the Cloud Backup which together provide total protection, from the image of the machine to the application-level and file system-level.

The service based on Acronis technology, market leader in backup solutions based on image technology, enables you to backup the vApps and VMs of your organization by defining the preferred schedule and persistence via a simple web control panel and then restore, both the entire backed-up machine and single files. From said control panel it’s also possible to reconfigure the restored virtual machine, changing the network, hostname, CPU and memory settings, or decide to clone it on a new vApp.

The service is provided with the granularity of the single virtual machine and includes 200GB of web space for each machine. The space is cumulative: this means that, for example, 10 Cloud Bare Metal Backup packages will get you a total of 2TB of protection which can be distributed between the protected virtual machines. Customers can therefore get more licenses or increase their disk space simply by purchasing additional packages.

The backup technology integrates with the hypervisor of the Private Cloud service and with the protection mechanisms offered by VMware guaranteeing consistency and performance. It also includes native integration with Microsoft’s VSS (with VMware tools) to ensure application-level consistency. Because data is stored on remote storage, recovery is possible even in case of complete loss or corruption of the production storage, ensuring a complete recovery of entire vApps. In order to guarantee maximum security levels, the protected data can be encrypted via password.

Support and SLA

Aruba offers Private Cloud customers two different support options: Phone support and support via Ticketing System. In both cases customers can talk to the Aruba expert technical team who can solve infrastructural problems in the service.


Technical Support
Hours
Avarage response time
24/7/365 15 minutes
Admin Support
Hours Avarage response time
Mon-Fri 8.30-18.00 15 minutes
Uptime Guarantee: 99,8% on an annual basis


General features of the Service Technical Specifications
Service SLA 99,8%
Support Included via ticketing system and phone
Billing period Monthly
Minimum contract duration 1 month
Datacenter on which service can be activated DC-IT1, DC-CZ1, DC-FR1 (http://datacenter.aruba.it/en/home.aspx)

Software features Technical Specifications
Software used Acronis vCloud Backup (http://www.acronis.com/en-gb/provider/vcloud/)
Control system Web HTTPS panel found in each datacenter enabled for the service.
Integration with vCloud Complete. Customers access in SSO (single-sign-on) with the same vcloud login details and can operate on their vAPPs and their VMs in order to protect them.
Define custom backup plans Yes. Create daily, weekly and monthly plans and also select the backup start time.
Granular recovery Yes. For EXT3, NTFS and FAT file system it is possible to recover single files or entire folders.
Recovery on different machine Yes, for each machine. Both the name and the network configuration can be redefined.
Encrypt data Yes, with a password, as an optional choice when creating the backup
Disk space reduction systems Yes. Through data deduplication and compression.
Available packages Multiples of 1 VM and 200GB disk space (actually occupied excluding the compression and deduplication). Disk space is cumulative therefore each package adds 200GB storage space to the total amount of space.

Technical Support features Technical Specifications
Tickets Included Unlimited
Phone support included Unlimited
Technical support service hours 24/7/365 with average response time of 15 minutes

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